This page explains exactly what personal information online games collects, how it is used, and the rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand.
When you create an account with online games, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your preferred deposit and withdrawal method, transaction history, and account balance records, all of which are necessary to process your financial activity on the platform. When you use our slots or betting features, we record gameplay data including session times, wager amounts, and game outcomes so that we can maintain accurate account records and detect any unusual activity. We may also collect device and browser information — such as your IP address, operating system, and screen resolution — to help us optimise the platform experience for mobile users across the Philippines. Cookies and similar tracking technologies are used to remember your preferences, keep your session active, and improve how the platform loads and responds on your device. You are not required to provide more information than what is necessary to use the platform, and we will always tell you clearly when a particular piece of information is required versus optional. If you contact our support team, we may also retain records of that communication to help resolve any follow-up queries you may have.
The personal information we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and betting services you have signed up for. We use your identity and contact details to verify your eligibility to play, confirm your age, and comply with the regulatory requirements that apply to online gaming platforms operating in the Philippines. Transaction data is used to process payments accurately, investigate any discrepancies, and provide you with a complete record of your financial activity on the platform. We may use your email address or mobile number to send you important account notifications, security alerts, or updates about changes to our terms or this privacy policy — these communications are service-related and cannot be opted out of while your account remains active. If you have given us permission to send promotional messages, we may occasionally inform you about new features, game releases, or platform updates; you can withdraw this permission at any time by contacting us. Aggregated and anonymised data — which cannot identify you personally — may be used internally to analyse platform performance, improve user experience, and plan future features. We do not use your personal data to make automated decisions that would significantly affect your account without human review.
online games does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is a firm commitment we make to every player on the platform. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws, and they are not permitted to use your information for any purpose beyond what we have authorised. In certain circumstances, we may be legally required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies — for example, in response to a valid court order or regulatory investigation. If the platform undergoes a business transfer, merger, or acquisition, your data may be transferred to the new entity as part of that process, and you will be notified in advance if this occurs. We will never share your financial account details, such as your bank account number or e-wallet credentials, with any party other than the payment processor handling your specific transaction. If you have concerns about how your data is shared, you are welcome to contact us using the details provided on this platform.
Under the Data Privacy Act of 2012 and its implementing rules, players in the Philippines have specific rights regarding their personal data, and online games is committed to honouring those rights in full. You have the right to access the personal information we hold about you at any time by submitting a written request through the contact details available on this platform, and we will respond within a reasonable timeframe. If any of the information we hold is inaccurate, incomplete, or outdated, you have the right to request that it be corrected, and we will update our records accordingly once your identity has been verified. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it. If you believe that your data has been processed in a way that violates your rights or this privacy policy, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also withdraw any consent you have previously given for optional data processing activities, such as receiving promotional communications, without affecting the lawfulness of processing that occurred before the withdrawal. We take all data rights requests seriously and will never penalise you for exercising your rights under applicable law.
We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations in the Philippines. Account information is kept for the duration of your active account and for a defined period after account closure, in order to comply with financial record-keeping obligations and to handle any post-closure queries or disputes. Transaction records are retained for a minimum period as required by Philippine financial regulations, after which they are securely deleted or anonymised so that they can no longer be linked back to you. Gameplay and session data is retained for a shorter period and is used primarily for account integrity checks and responsible gaming monitoring before being purged from our active systems. Communications you have had with our support team are retained for a reasonable period to allow for follow-up and quality assurance, and are then deleted in line with our internal data retention schedule. If you request the deletion of your account and there is no outstanding legal obligation requiring us to retain your data, we will process the deletion promptly and confirm it to you in writing. We regularly review our data retention practices to ensure that we are not holding personal information for longer than is genuinely necessary.
Protecting your personal and financial data is a top priority for us, and we use a combination of technical and organisational measures to keep your information secure at all times. All data transmitted between your device and our platform is encrypted using industry-standard protocols, which means that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained in data protection responsibilities and bound by confidentiality obligations. We conduct regular security assessments and vulnerability checks to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password, enabling any available account security features, and logging out of your account when using a shared or public device. If you ever suspect that your account has been accessed without your authorisation, please contact us immediately so that we can take protective action on your behalf.
We may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updates to applicable laws and regulations in the Philippines. When we make material changes, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account, so that you are always aware of how your information is being handled. The most current version of this policy will always be available on this page, and we encourage you to review it periodically so that you remain informed. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised terms, so it is important to check back if you have any concerns. If you disagree with any changes to this policy, you should stop using the platform and contact us to discuss your options, including account closure if appropriate. We are committed to being transparent about how we handle your data, and we welcome any questions or feedback you may have about this policy or our data practices in general. For any privacy-related enquiries, please use the contact details provided on this platform and we will respond as promptly as possible.
If you have any questions about how online games handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, or head straight to your account.