online games FAQ — Fast Answers for Filipino Players

You must be at least 18 years old to register and play on online games. This requirement applies to all players in the Philippines and is strictly enforced in line with responsible gaming standards. During registration, you confirm that you meet the age requirement by agreeing to the Terms and Conditions. The platform may request age verification documents at any point to ensure compliance. If you are unsure about the rules, please review the Responsible Gaming page for full details on player protection policies. Underage gambling is illegal and harmful — we take this seriously.

If you have forgotten your password, use the account recovery option on the Login page. You will be asked to enter your registered Philippine mobile number, after which a reset code is sent to that number via SMS. Enter the code on the verification screen and you will be prompted to set a new password. Make sure your new password is strong — a mix of uppercase letters, lowercase letters, numbers, and symbols is recommended. Avoid reusing old passwords or using easily guessable combinations like your birthday. If you continue to have trouble accessing your account, our support team is available around the clock to assist you.

Each player is permitted to hold only one account on online games. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended. If you accidentally created a duplicate account, contact support immediately to have the situation resolved without penalty. Having a single account also makes it easier to manage your balance, transaction history, and responsible gaming limits in one place. If you are having trouble accessing your existing account, use the password reset option rather than registering again. Keeping one account active ensures your full history and funds are always in one secure location.

To update your registered mobile number or other account details, log in and navigate to your account settings. Some changes — particularly to your mobile number — may require identity verification to protect your account from unauthorised modifications. You will typically be asked to confirm your current number before the new one is accepted. If you no longer have access to your registered number, contact support directly with proof of identity so the team can assist you securely. Keeping your contact details up to date is important because your mobile number is used for password resets and security notifications. Always make sure your registered number is active and in your possession.

Withdrawal processing times vary depending on the method you choose and the time of day your request is submitted. E-wallet withdrawals to GCash or Maya are generally the fastest, often arriving within a few hours of approval. Bank transfers to Philippine banks typically take one to three business days depending on the receiving bank's processing schedule. Requests submitted during weekends or Philippine public holidays may be processed on the next available business day. If your withdrawal has not arrived within the stated timeframe, check the status on the Withdrawal page first — it will show whether your request is pending, approved, or completed. Contact support with your withdrawal reference number if you need further assistance.

A withdrawal request can be rejected for several reasons, the most common being unverified account details, mismatched payout information, or an outstanding wagering requirement that has not yet been met. If your account has not been fully verified, complete the verification process first before submitting another withdrawal request. Double-check that the e-wallet number or bank account you entered belongs to you and matches your registered name exactly. If a wagering condition applies to a bonus you received, make sure it has been fulfilled before requesting a cash-out. Our support team will notify you of the specific reason for any rejection and guide you through the steps needed to resubmit successfully. Most rejections are resolved quickly once the underlying issue is addressed.